We offer free expedited shipping on all Canadian & USA orders over $150+.  

*The shipping fee is charged based on the subtotal before taxes, discounts and is non-refundable* 

Orders usually ship within 2-4 days of being processed and does not include weekends, holidays and any unforeseeable delays on the courier's end, including but not limited to, weather, volume and customs delays.

We do our part to minimize packaging materials and will pack all items accordingly unless individual packaging is requested for gifting purposes.  If you require additional pouches or boxes after receiving and declined to include this in the initial order,  we can ship these pieces for an additional $4 plus applicable shipping.

Pre-Order items can be expected to fulfill and ship anywhere from 1-3 weeks after purchasing.  Please note that estimated delivery dates at check out will not be applicable on these Pre-Order items.  If an item in your order is a pre-order, your entire order will not ship until all items become available.  If you would like them to ship separately, please contact us and let us know. 

Deliveries outside of Canada and the USA may be subject to additional custom duties and service fees. Please note that we do not have any control over them and cannot advise as to what the cost will be as they vary by country.

Once your package is in the possession of the chosen shipping carrier, it becomes their responsibility.  If your package is lost or stolen in the delivery process or once it has been delivered, you must file a report with the carrier.  The Perfect Hoop Earring Ltd. will not replace packages of this nature.  We will file a report on our end and once the package is deemed lost and unretrievable, we will then reship your item (if insurance was included in the original shipping method).  The Perfect Hoop Earring Ltd. will not be responsible to replace packages that did not include tracking/insurance.

You may track all orders on your account.  Don't have an account? You can set one up with the email you used to place your order here 

If you have any questions please feel free to send us an email at hello@theperfecthoop.ca 

Returns / Exchanges 
Your satisfaction means the world to us.  We only replace items if they are defective. If you need to exchange it for the same item, send us an email at hello@theperfecthoop.ca and send your item to:

THE PERFECT HOOP EARRING LTD. 

908-938 Howe Street, Vancouver, BC V6Z 1N9 Canada.

Please note that we must receive an email within 7 days of receiving your item(s).

Due to the hygienic reasons, we will not accept returns or exchanges on any pieces aside from defective items as noted.

To complete your return, we require an emailed request along with a receipt or proof of purchase to hello@theperfecthoop.ca 

Please note we will only issue store credit if a replacement is not wanted.

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be emailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return unless otherwise instructed.

Shipping
To return your product, you should mail your product to:

THE PERFECT HOOP EARRING LTD. 

908-938 Howe Street, Vancouver, BC  V6Z 1N9 Canada

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.  

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Once your package is in the possession of the chosen shipping carrier, it becomes their responsibility.  If your package is lost or stolen in the delivery process or once it has been delivered, you must file a report with the carrier.  The Perfect Hoop Earring Ltd. will not replace packages of this nature.