Shipping & Delivery

At The Perfect Hoop, we know you’re excited to receive your order, and we’re committed to getting it to you as quickly and safely as possible. The information below outlines how we process, ship and support your order from the moment it’s placed until it arrives at your door.

Order Processing

Orders are typically processed within 2–4 business days.

Processing time begins once your order has been successfully placed and payment has been received. Processing times do not include weekends, statutory holidays or shipping transit times.

Orders placed after 3:00 PM PST will begin processing on the following business day.

During product launches, promotional events, holiday periods or unforeseen circumstances, processing times may be extended. If a significant delay is expected, we’ll do our best to notify you as soon as possible.

Shipping Confirmation

Once your order has been packed and collected by the shipping carrier, you’ll receive a shipping confirmation email containing your tracking information.

Please note that tracking on occassion,updates may take up to 24 hours to appear after the carrier has received your shipment.

Shipping Methods

We partner with a carefully selected network of trusted carriers, including UPS, Purolator, FedEx, DHL Express and Canada Post, to provide reliable delivery throughout Canada and internationally.

To ensure the most efficient delivery, The Perfect Hoop reserves the right to select or substitute the shipping carrier at our discretion, regardless of the carrier selected at checkout.

Shipping Estimates

Shipping estimates displayed at checkout refer to carrier transit times only and do not include our order processing time.

While we always strive to meet estimated delivery windows, shipping timelines are estimates only and cannot be guaranteed.

Once your order has been transferred to the shipping carrier, delays caused by weather, customs processing, transportation networks, labour disruptions, carrier volume or other circumstances outside of our control may occur.

Free Shipping

We proudly offer:

• Free Expedited Shipping on Canadian and U.S. orders over $50

• $10 Flat Rate Shipping on Canadian and U.S. orders under $50

Shipping eligibility is calculated using your order subtotal before taxes, discounts and gift cards.

Shipping charges are non-refundable once an order has entered processing.

Address Accuracy

Please ensure your shipping address is complete and accurate before placing your order.

This includes:

• Apartment or unit numbers

• Buzzers or access codes

• Business names (where applicable)

• Correct postal or ZIP codes

Orders returned due to incomplete or incorrect shipping information may be subject to additional shipping charges before being reshipped.

The Perfect Hoop is not responsible for delays, delivery issues or additional costs resulting from incorrect or incomplete shipping information provided at checkout.

P.O. Boxes & Rural Addresses

Some shipping carriers are unable to deliver to P.O. Boxes or certain rural or remote locations.

If necessary, we may contact you to request an alternate delivery address or ship your order using another carrier.

Duties & Taxes

Where available, applicable duties, import fees and taxes are calculated and collected automatically at checkout for eligible international destinations. This helps provide a smoother delivery experience with fewer unexpected charges upon arrival.

If duties, taxes or import fees are not collected at checkout for your destination or selected shipping method, they remain the responsibility of the recipient.

Customs regulations, import requirements and clearance procedures vary by country and remain outside of The Perfect Hoop’s control.

Pre-Orders

Some of our most anticipated pieces are offered on a pre-order basis.

Estimated shipping windows are displayed on the applicable product page and may range from 2–12 weeks, depending on production timelines.

Please note that shipping estimates displayed at checkout do not apply to pre-order items.

If your order contains both in-stock and pre-order items, your order will typically ship once all items are available.

If you’d like your in-stock items shipped separately, please contact us before placing your order. Additional shipping charges may apply.

Pre-order items are specially reserved for you and are considered Final Sale. Should you decide to cancel your pre-order before shipment, store credit will be issued. Refunds are not available.

Lost Packages

Once your order has been accepted and scanned by the shipping carrier, responsibility for the shipment transfers to the carrier.

If your package appears to be lost in transit, please contact us as soon as possible.

We’ll gladly assist by opening an investigation with the shipping carrier where applicable.

If the carrier confirms that your shipment has been lost and cannot be recovered, we’ll replace the item (subject to availability) or issue store credit at our discretion.

Carrier investigations must be completed before a replacement or store credit can be issued.

Packages Marked as Delivered

Packages marked as Delivered by the shipping carrier, including deliveries made to mailrooms, concierge desks, apartment lobbies, parcel lockers or designated safe locations, are not considered lost shipments.

If your tracking indicates your package has been delivered but you cannot locate it, we recommend:

• Checking around your property and all delivery locations.

• Contacting your building manager, concierge or neighbours.

• Contacting the shipping carrier directly for additional delivery details.

We’ll gladly provide any tracking information or delivery documentation available to assist with your search.

Delays Beyond Our Control

While we always strive to deliver orders as quickly as possible, delivery timelines may occasionally be affected by circumstances outside of our control, including but not limited to:

• Severe weather

• Customs inspections

• Labour disruptions

• Carrier network delays

• High shipping volumes

• Transportation interruptions

These circumstances do not constitute grounds for order cancellation, shipping refunds or compensation.

Wedding & Event Orders

If your jewellery is intended for a wedding, vacation, event or another time-sensitive occasion, we strongly recommend placing your order well in advance.

While we’ll always do our best to help when timing is important, we cannot guarantee delivery by a specific date once your order has been transferred to the shipping carrier.

Sustainable Packaging

We thoughtfully package every order while minimizing unnecessary waste.

If individual gift packaging is required for multiple items, please leave a note at checkout or contact us before your order ships.

Additional gift packaging requested after delivery may incur additional shipping charges.

Tracking Your Order

You’ll receive a shipping confirmation email with tracking information as soon as your order leaves our studio.

You can also track your order anytime through your customer account.

Our Commitment

At The Perfect Hoop, we know every order is meaningful, whether it’s a gift, a milestone purchase or your next everyday favourite.

If an issue arises during transit, we’ll always do our best to advocate on your behalf and work closely with the shipping carrier to find the best possible resolution. While some circumstances remain outside of our control once a package has been accepted by the carrier, you can always expect honest communication, transparency and support from our team throughout the process.

Your trust means everything to us, and we’re committed to making every shopping experience one you can feel confident about.

Questions?

If you have any questions regarding shipping, processing times or your order, we’re always happy to help.

Email: hello@theperfecthoop.ca