Orders are typically processed within 2–4 business days before shipping. Processing time does not include weekends, statutory holidays or carrier transit time.

Contact us as soon as possible. We will always do our best to help, but changes cannot be guaranteed once processing has begun.

Contact us immediately. If your order has not shipped, we can update the address. Once the parcel has been handed to the carrier, we may be unable to redirect it.

Please contact us before your order ships. Discount codes generally cannot be applied retroactively once an order has been processed or dispatched.

Complimentary shipping is available on qualifying Canadian orders of $125 CAD+ and U.S. orders of $100 USD+. Rates below the threshold and other international shipping rates are shown at checkout.

Shipping estimates shown at checkout refer to carrier transit time only. Please also allow 2–4 business days for processing.

Tracking can take up to 24 hours to begin updating after carrier collection. If there has been no movement after several business days, please contact us.

Check around your property, parcel lockers, neighbours, concierge or building manager first. If you still cannot locate it, contact us and we will help with the next available carrier steps.

Where available, applicable duties and taxes are calculated and collected at checkout. If they are not collected for your destination, charges assessed on import remain the recipient's responsibility.

We do not offer refunds. Eligible returns are issued as store credit or exchange in accordance with our Returns & Exchanges Policy.

Eligible items may be returned for store credit or exchanged within 14 days when they meet our policy requirements. Customers are responsible for return shipping unless The Perfect Hoop made an error or a manufacturing defect is confirmed.

No. All Luxe Collection purchases are Final Sale and are not eligible for return, exchange or store credit, except in the case of a verified manufacturing defect. Sale, promotional, markdown, clearance and discontinued items are also Final Sale. Review the product page and policy before purchasing.

Contact us within 14 days of delivery with clear photos or video. Our Quality Control team will review the issue and arrange the appropriate resolution when a manufacturing defect is confirmed.

Our current gold-finish direction uses a refined 14K Gold Finish. Depending on the design, pieces may use stainless steel, brass or 925 sterling silver foundations, along with sterling silver, white gold or platinum-toned finishes. Some remaining legacy styles use 18K finishes. Selected Luxe pieces feature high-grade moissanite.

Every product page lists the materials used for that design.

Our jewelry is nickel-free and designed to be hypoallergenic. Individual sensitivities vary, so review the materials on each product page if you have a known metal sensitivity.

Water resistance depends on the construction and finish of the individual piece, so we do not make one blanket waterproof claim across the collection. Check the product page and follow our care guidance to protect the finish.

Finish longevity varies by material, wear, environmental exposure and individual body chemistry. Plated jewelry can gradually show wear over time. Proper care helps preserve the finish for longer.

Every ear is unique. Piercing placement, lobe thickness and ear anatomy can affect how jewelry sits. Please review the measurements on each product page before purchasing.

A pre-order lets you reserve an item before it arrives in stock. Estimated shipping windows appear on the applicable product page.

Your order will generally ship together once all items are available. If you need separate shipments, contact us before placing the order. Additional shipping charges may apply.

Yes. If you are ordering multiple gifts and would like items packaged individually, leave a note at checkout or contact us before your order ships. Additional boxes or pouches may carry a small packaging charge.

Absolutely. Enter the recipient's shipping address at checkout.

Apply through our Become an Affiliate page.

Yes. We welcome applications from boutiques and retailers interested in carrying The Perfect Hoop. Visit our Wholesale Application page to apply.