Returns, Exchanges & Warranty

At The Perfect Hoop, every order is carefully inspected before leaving our studio. We take pride in the quality of our jewellery and want every customer to shop with confidence.

Please review our product descriptions, measurements and policies carefully before placing your order.

Returns & Exchanges

All earrings are Final Sale for discretionary returns and exchanges.

For hygiene reasons, earrings cannot be returned or exchanged due to change of mind, sizing, fit, personal preference or a change in expectations.

This includes hoops, huggies, studs, cuffs, statement earrings and earring sets.

For other products expressly eligible for discretionary returns or exchanges, requests must be submitted within 14 days of delivery, unless an extended return period has been specifically advertised.

Eligible items must be:

• Unworn and unused

• In their original condition

• Returned with all original packaging and inserts

• Accompanied by an order number or proof of purchase

Approved discretionary returns are issued as store credit or exchange only. Refunds to the original payment method are not offered for discretionary returns.

These conditions do not restrict any consumer rights or remedies required by applicable law.

Before You Purchase

We make every effort to accurately represent our jewellery through detailed product descriptions, measurements, close-up photography, videos and model imagery.

Please review these details carefully before ordering.

Individual ear anatomy, lobe thickness and piercing placement can influence how earrings fit and appear when worn.

The following are not, by themselves, considered manufacturing defects:

• An item appearing smaller or larger than expected when accurately described

• Personal preferences regarding thickness, weight, size or appearance

• A style not suiting an individual's anatomy or piercing placement

• A change of mind or personal preference

This does not affect your rights if an item is defective, incorrectly described or otherwise fails to meet applicable legal requirements.

LUXE Collection

All LUXE Collection purchases are Final Sale for discretionary returns, exchanges and store credit.

Due to the premium craftsmanship, limited production and nature of this collection, we do not accept discretionary returns or exchanges on LUXE pieces.

Verified manufacturing defects and any mandatory statutory consumer rights remain covered.

Sale & Promotional Items

All sale, promotional, markdown, clearance and discontinued items are Final Sale for discretionary returns and exchanges.

This includes items purchased during sitewide promotions where Final Sale conditions are stated.

Mandatory consumer rights remain unaffected.

How to Request a Return or Exchange

All return and exchange inquiries are handled directly by our Customer Care team.

Please email hello@theperfecthoop.ca with:

• Your order number

• The item concerned

• A brief explanation of your request

• Clear photographs or video if reporting a possible defect

Each request is reviewed individually.

Submitting a request does not constitute approval. Please do not send merchandise back without written authorization and return instructions from our team.

Our self-serve return portal is no longer available.

Return Shipping & Processing

Customers are responsible for return shipping costs on approved discretionary returns and exchanges.

The Perfect Hoop does not provide prepaid shipping labels for discretionary returns.

Once authorized, our Customer Care team will provide the appropriate return address and shipping instructions.

We recommend using a tracked and insured shipping service. Customers are responsible for return shipments lost or damaged in transit to the extent permitted by law.

Original shipping charges are non-refundable where permitted by law.

Please allow 7–10 business days after receipt for inspection and processing of approved discretionary returns.

Where a return relates to a verified defect or a mandatory consumer right, shipping arrangements and applicable remedies will be handled in accordance with the relevant law.

Manufacturing Defects

We stand behind the quality and craftsmanship of our jewellery.

If you believe your item arrived with a manufacturing defect, please contact hello@theperfecthoop.ca within 14 days of delivery, including your order number and clear photographs or video showing the concern.

Our Quality Control team will assess the claim and advise the appropriate next steps.

Where a manufacturing defect is verified, available remedies may include repair, replacement, store credit or refund, as appropriate and as required by applicable law.

We generally do not require defective items to be returned unless specifically requested by our team.

The 14-day reporting period is our requested timeframe for prompt assessment and does not limit any statutory rights that extend beyond that period.

What Is Not Considered a Manufacturing Defect

The following are generally considered normal characteristics of jewellery, wear-related changes or damage rather than manufacturing defects:

• Natural cosmetic wear developing over time

• Gradual finish wear through regular use

• Finish variations associated with skin chemistry or pH levels

• Exposure to perfumes, lotions, cosmetics, sunscreen, chlorine, salt water or harsh chemicals

• Damage resulting from accidental impact, improper storage, misuse or improper care

• Bent or damaged posts resulting from handling or external force

• Personal preference regarding size, fit, style or appearance

Each claim is assessed based on its individual circumstances. These examples do not exclude defects or nonconformities covered by applicable law.

Jewellery Finish & Care

Our jewellery is crafted using carefully selected materials and finishes, including our current 14K Gold Finish direction and select legacy 18K finishes.

Base materials may include 925 sterling silver, stainless steel, brass or other materials specified on individual product pages.

Water resistance and tarnish resistance vary by construction and finish and are identified where applicable.

Unless specifically described as solid gold, gold-finished jewellery is plated or coated rather than solid gold.

Like all plated jewellery, natural finish wear may occur over time depending on frequency of wear, environmental exposure, care practices and individual body chemistry.

Please refer to our product descriptions and jewellery care guidance for additional information.

Warranty

We offer a voluntary product warranty covering qualifying finish and product-performance concerns reported within six (6) months of the original purchase date.

Manufacturing defects should be reported promptly, ideally within 14 days of delivery.

Warranty claims are individually reviewed by our Quality Control team.

Our voluntary warranty does not cover normal cosmetic wear, accidental damage, misuse or improper care.

The six-month warranty period does not replace or limit any statutory consumer guarantees or remedies that may apply beyond that period.

Gifts

Where an item qualifies for an approved discretionary return and was purchased as a gift, store credit will generally be issued to the original purchaser unless otherwise arranged.

All Final Sale conditions continue to apply to gift purchases, subject to applicable consumer rights.

International Orders, Duties & Refused Deliveries

International orders may be subject to import duties, taxes, brokerage fees and customs charges assessed by the destination country.

Where available, applicable duties and taxes are calculated and collected at checkout. When these charges are not collected at checkout, they remain the responsibility of the recipient.

Customs requirements and import charges vary by destination and are outside The Perfect Hoop's control.

If a shipment is refused or returned to sender because import duties, taxes or other recipient charges were not paid, the refusal does not automatically constitute an approved discretionary return or cancellation.

Any amount otherwise eligible for refund or store credit may be reduced by applicable original shipping charges, return shipping costs, customs fees, brokerage charges or other amounts charged back to The Perfect Hoop, to the extent permitted by applicable law.

Any mandatory consumer cancellation, withdrawal or refund rights remain unaffected.

International Consumer Rights

Customers in certain jurisdictions, including the European Union, may have statutory cancellation, withdrawal, conformity or refund rights that apply independently of our discretionary Final Sale policy.

Where these rights apply, we will honour the applicable legal requirements, including any required return procedures, timeframes, remedies and refunds.

Nothing in this policy excludes or limits rights that cannot lawfully be excluded.

Policy Discretion

The Perfect Hoop reserves the right to decline discretionary returns, exchanges and voluntary warranty claims that do not meet the applicable eligibility criteria.

We may occasionally make goodwill exceptions at our discretion. Such exceptions do not establish a change to our published policies or an entitlement to future exceptions.

Contact Customer Care

For all return, exchange and warranty inquiries, please contact our Customer Care team.

The Perfect Hoop Earring Ltd.
Email: hello@theperfecthoop.ca

Business Mailing Address
908–938 Howe Street
Vancouver, BC V6Z 1N9
Canada

Please note that this is our business mailing address and is not an authorized return destination.

All discretionary returns and exchanges require prior written approval. Once a return is authorized, our Customer Care team will provide the appropriate return address and shipping instructions.

For customers exercising applicable statutory consumer rights, including EU withdrawal rights, we will provide the required return information and honour all applicable legal requirements.