Shipping Policy Update: Canada Post Delays

For our US-based customers, we highly recommend selecting DHL at checkout for faster and more reliable delivery. Choosing Canada Post may result in delays due to ongoing disruptions.

For our Canadian customers, you may continue to select Canada Post at checkout. However, to ensure timely delivery during the current strike, we will fulfill all orders using UPS until the strike is resolved.

Thank you for your understanding and support as we work to provide the best service possible!

We offer free expedited shipping on all Canadian & USA orders over $150+.  

*The shipping fee is charged based on the subtotal before taxes, discounts and is non-refundable* 

Orders usually ship within 2-4 days of being processed and does not include weekends, holidays and any unforeseeable delays on the courier's end, including but not limited to, weather, volume and customs delays.  

*Cut off for the day is 3pm PST so anything ordered then will be classified as the following business day*

We do our part to minimize packaging materials and will pack all items accordingly unless individual packaging is requested for gifting purposes.  If you require additional pouches or boxes after receiving and declined to include this in the initial order,  we can ship these pieces for an additional $4 plus applicable shipping.

Pre-Order items can be expected to, but not guaranteed to, fulfill and ship anywhere from 1-6 weeks after purchasing.  Please note that estimated delivery dates at check out will not be applicable on these Pre-Order items.  If an item in your order is a pre-order, your entire order will not ship until all items become available.  If you would like them to ship separately, please contact us and let us know. 

Deliveries outside of Canada and the USA may be subject to additional custom duties and service fees. Please note that we do not have any control over them and cannot advise as to what the cost will be as they vary by country.

Once your package is in the possession of the chosen shipping carrier, it becomes their responsibility.  If your package is lost or stolen in the delivery process or once it has been delivered, you must file a report with the carrier.  The Perfect Hoop Earring Ltd. will not replace packages of this nature.  We will file a report on our end and once the package is deemed lost and unretrievable, we will then reship your item (if insurance was included in the original shipping method).  The Perfect Hoop Earring Ltd. will not be responsible to replace packages that did not include tracking/insurance.

You may track all orders on your account.  Don't have an account? You can set one up with the email you used to place your order here 

If you have any questions please feel free to send us an email at hello@theperfecthoop.ca