Customer Care
We're Here to Help
Whether you have a question about an order, need help choosing the perfect piece, or are interested in partnering with us, we'd love to hear from you.
Our Customer Care team is here to help and will respond as soon as possible during regular business hours.
Customer Support
hello@theperfecthoop.ca
Need to Start a Return?
Looking to return or exchange an eligible item?
You can start your return anytime through our secure Return Portal.
Start Your Return
Before submitting a request, we recommend reviewing our Returns, Exchanges & Warranty Policy to ensure your item is eligible.
Before You Reach Out
You may find the answer you're looking for here:
Shipping & Delivery
View shipping methods, processing times, tracking information and delivery policies.
Returns, Exchanges & Warranty
Review our return policy, warranty information and exchange process.
Hoop Quality
Learn more about our materials, finishes and craftsmanship.
Frequently Asked Questions
Find answers to many of our most commonly asked questions.
Order Support
If you're contacting us about an existing order, please include:
• Your order number
• The name used to place the order
• A brief description of how we can help
This helps us assist you as quickly as possible.
Wholesale
Interested in carrying The Perfect Hoop?
We'd love to learn more about your business.
Wholesale Applications & Inquiries
Already an Approved Wholesale Partner?
Collaborations & Partnerships
We're always excited to connect with creators, photographers, stylists and brand partners who align with The Perfect Hoop.
For collaboration opportunities, please email:
Gift & Styling Assistance
Not sure which piece to choose?
Whether you're shopping for yourself or someone special, we're happy to recommend styles based on your preferences, occasion or existing collection.
Just send us an email and we'll be happy to help.
Business Information
Trade Name
The Perfect Hoop
Corporate Name
The Perfect Hoop Earring Ltd.
Mailing Address
908–938 Howe Street
Vancouver, BC V6Z 1N9
Canada
Please note this is our mailing address only and is not a retail storefront.
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