Orders usually ship within 24hrs-48hrs of being processed with the exception of weekends and holidays.  We offer free express shipping on all Canadian and USA orders of $100+

Your satisfaction means the world to us.  We only replace items if they are defective. If you need to exchange it for the same item, send us an email at hello@theperfecthoop.ca and send your item to: 

THE PERFECT HOOP EARRING LTD. 

908-938 Howe Street, Vancouver, BC V6Z 1N9 Canada.

Please note that we must receive an email within 7 days of receiving your item(s).

Due to the hygienic reasons, we will not accept returns or exchanges on any pieces aside from defective items as noted.

To complete your return, we require an emailed request along with a receipt or proof of purchase to hello@theperfecthoop.ca 

Please note we will only issue store credit if a replacement is not wanted.

Yes we do!

Protect your hoops by removing them before exercising or showering. Always apply perfumes, creams and hair care products before wearing. We pride ourselves on the quality of our product however, if your hoops are regularly exposed to any of the above products, tarnishing may occur. Also, keep in mind that tarnishing may also be caused by the skin’s natural pH levels.  

Although our earrings are durable and designed for longevity, to clean, buff gently with a dry cloth and do not use jewellery cleaners. Store in a safe, dry place when not worn (your accompanying Perfect Hoop pouch is perfect for this!).

This said, we have been known to keep them on for extremely long periods of time.

All our hoops are created with quality materials and are made with sterling silver or created with brass metal that is ALWAYS triple-plated with 18k gold followed by a fourth layer of PVD coating. Our hoops focus on elevating style with unique, quality curated gold pieces. 

Physical Vapor Deposition, or PVD, is a vacuum coating process that produces a brilliant decorative and functional finish. PVD utilizes a titanium nitride that provides an extremely durable coating. PVD coatings are more resistant to corrosion from sweat and regular wear, reinforcing the gold plating.

Since we are located in Canada, the cart will reflect the CAD dollar. Don't worry, you will be charged in your own currency on your end.