Returns, Exchanges & Warranty

At The Perfect Hoop, every order is carefully inspected before it leaves our studio. We take great pride in the quality of our jewellery and are committed to providing exceptional customer service while maintaining fair policies for both our customers and our small business.

Our goal is to ensure every customer shops with confidence. The following policy provides clear expectations while allowing us to continue offering elevated jewellery at fair prices without compromising on the quality we’re known for.

Please review this policy before placing your order.

Need to Start a Return?

You can submit your return request through our Return Portal by accessing your customer account.

If you’re unable to access the portal, please email hello@theperfecthoop.ca and we’ll be happy to assist.

Returns & Exchanges

We gladly accept eligible returns for store credit only and exchanges within 14 days of delivery, with extended windows offered during select holiday periods when specifically stated.

To be eligible, your item must be:

• Unworn and unused
• Returned in its original condition
• Returned with all original packaging and inserts
• Accompanied by your order number or proof of purchase

Customers are responsible for return shipping costs unless The Perfect Hoop made an error or a manufacturing defect has been confirmed by our team.

Original shipping charges are non-refundable.

Please allow 7–10 business days from the date your return is received for inspection and processing.

As we offer store credit and exchanges for eligible returns, refunds are not available except where required under applicable consumer protection laws.

Before You Purchase

We strive to represent every product as accurately as possible through detailed product descriptions, precise measurements, close-up photography, videos and model imagery.

Because measurements and product details are provided on every product page, we encourage customers to review this information carefully before purchasing.

The following are considered matters of personal preference and are not considered manufacturing defects or quality issues:

• The item is smaller or larger than expected
• Preference for a different thickness, weight or overall appearance
• The style does not suit personal preference
• Fit based on individual ear anatomy or piercing placement
• Change of mind after purchase

Every ear is unique. Lobe thickness, piercing placement and individual anatomy can affect how a style fits and appears when worn.

If your item otherwise meets the eligibility requirements outlined above, it may be returned for store credit or exchange within the applicable return window unless it is designated Final Sale.

Luxe Collection

All Luxe Collection purchases are Final Sale.

Due to the premium craftsmanship, limited production and hygienic nature of this collection, Luxe Collection pieces are not eligible for return, exchange or store credit.

If your Luxe piece arrives with a verified manufacturing defect, we will gladly replace it with the same item, subject to availability. If the item is no longer available, store credit will be issued.

Sale & Promotional Items

All sale, promotional, markdown, clearance and discontinued items are Final Sale and cannot be returned or exchanged.

This includes products purchased during sitewide promotions or with promotional pricing where Final Sale is stated.

Manufacturing Defects

We proudly stand behind the quality of our jewellery.

If you believe your item has arrived with a manufacturing defect, please contact us within 14 days of delivery by emailing hello@theperfecthoop.ca with your order number and clear photographs or video showing the issue.

Our Quality Control team will review the claim.

Once reviewed and approved, we will:

• Ship a replacement of the same item, subject to availability
• If the item is no longer available, issue store credit equal to the purchase price of the item

We do not provide prepaid return shipping labels or require defective items to be returned unless specifically requested by our team.

What Is Not Considered a Manufacturing Defect

The following are considered normal characteristics of jewellery or everyday wear and are not covered as manufacturing defects:

• Natural cosmetic wear that develops over time
• Gradual finish wear resulting from regular use
• Variations in finish longevity due to individual skin chemistry or pH levels
• Exposure to perfumes, lotions, cosmetics, sunscreens, chlorine, salt water or harsh chemicals
• Bent earring posts that can be safely adjusted back into position
• Damage resulting from accidental impact, improper storage, misuse or improper care
• Personal preference regarding size, fit, style or appearance

Jewellery Finish & Care

Our jewellery is crafted using premium materials and finishes, including our current 14K Gold Finish direction and select legacy 18K finishes, depending on the design.

Base materials may include 925 sterling silver, stainless steel, brass or other materials identified on the individual product page.

Water resistance and tarnish resistance vary by construction and finish and are stated on the individual product page where applicable.

Like all plated jewellery, our pieces are not solid gold unless specifically stated otherwise.

Over time, natural finish wear may occur depending on frequency of wear, environmental exposure, care practices and individual body chemistry. This gradual wear is considered normal wear and tear and is not a manufacturing defect.

For additional information regarding materials, finishes and care recommendations, please visit The TPH Standard page.

Warranty

Manufacturing defects must be reported within 14 days of delivery.

Warranty claims relating to finish wear or product performance must be reported within six (6) months of the original purchase date.

Claims submitted beyond six months will generally be considered normal wear and tear and are not eligible for replacement or store credit.

Warranty coverage does not apply to accidental damage, misuse, improper care or normal cosmetic wear.

Gifts

If your order was marked as a gift and shipped directly to the recipient, approved returns will be issued as store credit.

If the order was not marked as a gift, or was shipped to the purchaser before being gifted, any applicable credit will normally be issued to the original purchaser unless otherwise arranged.

Returning Your Order

To begin a return, please use our Return Portal through your customer account.

If you are unable to access the portal, email hello@theperfecthoop.ca with your order number before returning your item.

Approved returns should be mailed to:

THE PERFECT HOOP EARRING LTD.
908–938 Howe Street
Vancouver, BC V6Z 1N9
Canada

Customers are responsible for return shipping costs unless otherwise approved by our team.

For higher-value returns, we strongly recommend using a tracked and insured shipping service.

The Perfect Hoop is not responsible for returns that are lost or damaged during transit back to us.

International Returns

Customers returning merchandise from outside Canada are responsible for all return shipping costs and any applicable customs, brokerage, duties or import charges.

If a shipment is refused or returned to sender because duties, taxes, import fees or other recipient charges were not paid, any amount otherwise eligible for refund or store credit may be reduced by the original shipping charges and any return shipping, duties, taxes, brokerage or import fees charged back to The Perfect Hoop.

Policy Discretion

The Perfect Hoop reserves the right to refuse any return, exchange or warranty claim that does not meet the criteria outlined in this policy.

From time to time, we may make exceptions at our sole discretion as a gesture of goodwill. Such exceptions do not constitute a change to this policy and do not establish precedent for future claims.