Shipping Update

In light of the upcoming Canada Post strike, we’ve temporarily removed Canada Post as a shipping option.

To maintain our commitment to fast and reliable delivery, all orders within Canada will now ship via Purolator, FedEx, or UPS.

International orders will continue to be shipped via DHL Express — our trusted partner for seamless global delivery.

We’re also pleased to continue offering complimentary express shipping on all orders $175+.

Luxury shouldn’t wait — and neither should your hoops.

~The Perfect Hoop Team

 

We offer free expedited shipping on all Canadian & USA orders over $175+.  

*The shipping fee is charged based on the subtotal before taxes, discounts and is non-refundable* 

Orders usually ship within 2-4 days of being processed and does not include weekends, holidays and any unforeseeable delays on the courier's end, including but not limited to, weather, volume and customs delays.  

*Cut off for the day is 3pm PST so anything ordered then will be classified as the following business day*

We do our part to minimize packaging materials and will pack all items accordingly unless individual packaging is requested for gifting purposes.  If you require additional pouches or boxes after receiving and declined to include this in the initial order,  we can ship these pieces for an additional $4 plus applicable shipping.

Pre-Order items can be expected to, but not guaranteed to, fulfill and ship anywhere from 1-6 weeks after purchasing.  Please note that estimated delivery dates at check out will not be applicable on these Pre-Order items.  If an item in your order is a pre-order, your entire order will not ship until all items become available.  If you would like them to ship separately, please contact us and let us know. 

Deliveries outside of Canada and the USA may be subject to additional custom duties and service fees. Please note that we do not have any control over them and cannot advise as to what the cost will be as they vary by country.

Once your package is in the possession of the chosen shipping carrier, it becomes their responsibility.  If your package is lost or stolen in the delivery process or once it has been delivered, you must file a report with the carrier.  The Perfect Hoop Earring Ltd. will not replace packages of this nature.  We will file a report on our end and once the package is deemed lost and unretrievable, we will then reship your item (if insurance was included in the original shipping method).  The Perfect Hoop Earring Ltd. will not be responsible to replace packages that did not include tracking/insurance.

You may track all orders on your account.  Don't have an account? You can set one up with the email you used to place your order here 

If you have any questions please feel free to send us an email at hello@theperfecthoop.ca